[Ed: Below you'll see a very silly employer's quiz that was sent in by XXX, followed by Dave Decot's stranger answers in brackets.]

Customer-Oriented Marketing is looking at our job through the customer's (eyes/file).
[wallet]

A good opening to a customer who voices a complaint is, "I'm (sorry/upset) you are having a problem.
[certain that psychologically]

Remember, arguing with the customer can only make a bad situation (worse/better).
[more entertaining]

Make positive contact with your customers by being friendly, (bashful/enthusiastic), open and interested.
[flirtatious]

Using a customer's name and saying "thank you" are examples of (pushy/friendly) service.
[patronizing]

While working with your present customer, (acknowledge/ ignore) a waiting customer.
[become interested in and leave the premises with]

Customers feel you are happy to have their business when you smile and say (nothing/thank you).
["The gas is free today."]

  Friendly service is giving the customer your full attention and making (eye/hand) contact.
[felonious intimate]

One way to show customers full attention is to call them by (phone/name) whenever possible.
[obnoxious childhood nicknames]

Keep the station (cluttered/neat) and clean so customers do not take their business elsewhere.
[empty]

Use the intercom for customer assistance and (safety/ entertainment).
[inaudibility]

A good opening to a complaining customer could be to tell them you are:
 a) excited
 b) pleased
 c) happy
 d) sorry

[extremely busy and tired of their whining]

Customers waiting for island service should be:
 a) patient
 b) ignored
 c) acknowledged
 d) important

[advised on airfare deals to Tahiti]

What kind of service should customers get?
 a) quick
 b) friendly
 c) professional
 d) all of the above

[incomprehensible, greasy, and fear-inducing]

One way to give customers personal attention is to:
 a) only accept credit cards
 b) ignore them
 c) call them by name
 d) talk to two customers at once

[encourage them to join you in the booth]
 
 

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